Happy Tenth Birthday to Malaysia’s e-Government

81px-Malaysia_Causeway_-_WelcomeMalaysia has a very complicated geographic structure and nearly 30 million residents to keep together.  Using the web as an effective tool for reaching and maintaining contact seems to be just the solution for such a nation.

XinXin Yang continues our worldwide review of public notice and government information access with this report about Malaysia.

  1. Malaysia internet users per 100, increased from 55.9 in 2009 to 65.8 in 2012. (World Bank Data, http://data.worldbank.org/indicator/IT.NET.USER.P2, accessed on June 25, 2014)
  2. Electronic Government (e-Government) launched in Malaysia on 24 February 2004 to transform administrative processes and service delivery through the use of IT and multimedia.[1]
  3. Many public notice/announcements can be found on government websites. For example, online services provided by Malaysia government, such as adoption, department license DBKL Form, in both English and in Malay are under the same domain name.
  4. The “Tenth Malaysia Plan 2011-2015” is archived in the Prime Minister’s Office of Malaysia’s websites. Viewers also can find the resources on the right corner of the websites, which include: speeches, policies and plans, diplomatic missions, budget collection (2010-2014, files are in Malay and English.) etc. public information. There are very details of public notices, announcements and information such as, “Agriculture”, “Construction”, “Economic Indicators”, “External Sector”, “Manufacturing”, “Mining & Quarrying”, “National Accounts”, “Others,” “Prices”, “Services”, “Environment”, “Household Income & Expenditure”, “Population and Demography”, “Labour Force and Social Statistics” and “General” information.
  5. Because Malaysia contains a lot of island, the government built a flood information website InfoBanjir, to provide public announcement/notice online. This website is maintained by the Hydrology and Water Resources Division of the Department of Irrigation and Drainage (DID), Malaysia. The hydrologic data is updated at regular intervals (hourly to daily) from more than 300 Remote Telemetry Units (RTUs) located at strategic points nationwide.


[1] Ooh Kim Lean, Factors Influencing Intention to Use E-Government Services among Citizens in Malaysia, Master dissertation, Universiti Sains Malaysia, 2008.


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