Singapore SingPass and eCitizen

250px-Singapore_CBD_skyline_from_Esplanade_at_duskSingapore may not be geographically large, but it certainly outsized in public notice among the Asian countries.  XinXin Amy Yang brings us the following report about this land of many facets. And here is her entire report on Singapore.

Singapore Internet users in 1999 were only 25% of the city-state’s population, but by 2012 it reached 74%, according to World Bank Data.

Singapore is among the earliest countries to put public information online. it started internet construction in 1981 under the Civil Service Computerization Plan, then later work was completed  on the National IT Plan, IT2000 Master Plan and Infocomm 21 formally launched in 2000.[1]

On March 1st, 2003, Singapore government launched Singapore Personal Access (or SingPass), which provides service as a single-factor authentication method, so that users only need to remember one password when transacting with the government.

In 1990s, government agencies publish their own notices separately online. Now, 63 government agencies use SingPass as a form of authentication for citizens and residents to access more than 316 e-services that require secure user identification. Singapore has 5.4 million population (among them, only 3.8 million residents) and it has 3.1 million registered Singpass users.[2]

eCitizen is all-in-one website to view public notices, information and service etc. from the government. eCitizen Portal provides a first-stop access to government information and services. Citizens can interact online with the Government on a vast range of matters 24/7. Public Notices from both government and business, released online, mostly, under “news” category.


[1] Wiling Ke and Kwok Kee Wei, Successful E-Government in Singapore, how did Singapore manage to get most of its public service deliverable online? Communications of the ACM, June 2004/Vol. 47, No. 6, p.95-102

[2] According to Singpass websites introducation (https://www.singpass.gov.sg/sppubsvc/index.html)  and Data from Department of Statistics Singapore (http://www.singstat.gov.sg/statistics/latest_data.html#14). Access on March 14, 2014.

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